Trivena E-commerce
A storefront that sells from your actual warehouse.
Most shops are a separate system synchronised to the business every fifteen minutes, which is how you end up selling something you do not have. The Trivena storefront reads the same stock table your warehouse picks from, so the number on the product page is the number on the shelf.
- Webshop platform
- Stock synchronisation middleware
Part of win customers in the suite, included with every plan at no extra cost.
What it does.
Grouped by the part of the job each capability belongs to.
- Product catalogue driven by the ERP item master
- Variants, options, bundles and kits
- Customer accounts with order history
- Cart, checkout and multiple payment methods
- Guest checkout and saved baskets
- Live stock and availability by warehouse
- Customer-specific and tier pricing for B2B
- Promotions, coupons and campaign codes
- Shipping rules, rates and delivery windows
- Returns handled as documents in the ledger
Because it is not a separate system.
Trivena E-commerce reads and writes the same database as every other application in your Site. These are things it can do only for that reason.
How the platform fits together- An online order is a sales order in ERP the moment it is placed
- Payment reconciliation happens against real bank entries
- The Support Agent can answer where is my order because it is the same order
The Operations Agent works in here.
Watches stock, purchasing, production and delivery, and warns you before something runs out.
It reads only what the person asking is allowed to read, it drafts rather than acts, and it keeps nothing after the conversation ends.
What the Operations Agent does all day- What will we run out of in the next three weeks?
- Draft purchase orders for everything below the reorder point.
- Which supplier has slipped most against promised lead time this year?
- Why is sales order 2291 going to miss its delivery date?
