Terms of use

1. Scope

These terms apply to your use of trivena.tech and, unless a separate signed agreement says otherwise, to your use of Trivena Cloud and the Trivena applications. Trivena is operated in connection with Tynktech in the Netherlands.

2. Definitions

• Service: Trivena Cloud, the Trivena applications, and the platform they run on.
• Site: an isolated tenant provisioned for a customer, with its own subdomain and database.
• Customer data: the business data a customer or its users put into a Site.
• User: a person a customer authorises to access their Site.

3. Accounts and access

Access to Trivena Cloud is granted per customer. You are responsible for keeping credentials confidential, for the actions of your users, and for maintaining accurate administrative contact details. Roles and permissions inside a Site are configured by the customer, and we assume actions taken by a user were authorised by you.

4. Acceptable use

You agree not to:

• Use the Service unlawfully, or to store or distribute unlawful content.
• Attempt to access another customer's Site, or to circumvent tenant isolation or permissions.
• Probe, scan, or load-test the infrastructure without written agreement, but do report vulnerabilities to us.
• Resell or provide the Service to third parties unless an agreement covers it, as for agencies and implementers.
• Interfere with the integrity or performance of the Service, including through automated request volumes that degrade it for others.

5. Your data stays yours

Customer data belongs to the customer. We process it to provide and support the Service, on the customer's instructions, as set out in the data processing agreement. You can export your data over the REST API or in standard formats at any time during your term.

You are responsible for having the right to process the data you put into your Site, including where it concerns your own customers or employees.

6. Availability, maintenance, and support

We operate the infrastructure behind your Site, covering the proxy, application servers, database, backups, updates, and monitoring, and we publish live availability at status.trivena.tech. We aim for high availability and apply updates without planned downtime where possible, but unless your agreement contains a service level commitment, the Service is provided without a contractual uptime guarantee.

Support is provided by email at the level described in your plan. Emergency maintenance may occur without notice where it is necessary to protect security or data integrity.

7. Changes to the Service

The Service evolves. We add capabilities, improve existing ones, and occasionally retire something. Where a change materially reduces functionality you rely on, we will give reasonable notice to the customer's administrative contact.

Features described on this website as “in progress” or “planned” are not part of the Service until released. Nothing on our marketing pages is a contractual commitment to ship a specific capability on a specific date.

8. Fees

Fees, billing period, and payment terms are set out in your order form or quote. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes. Late payment may lead to suspension after notice. See pricing for how plans are structured.

9. Intellectual property

Trivena and its licensors retain all rights in the platform, the applications, and the Trivena name and marks. You receive a non-exclusive, non-transferable right to use the Service during your term. You retain all rights in your customer data and in configuration and custom apps you create, subject to the licences of any underlying components.

10. Third-party and AI providers

Some capabilities rely on third-party providers, including AI providers. We choose them carefully and bind them contractually, but we do not control their services. AI output is generated and can be wrong; it is intended to assist a person, not to replace their judgement. Review AI-drafted documents and suggestions before relying on them.

11. Warranties and disclaimers

We provide the Service with reasonable skill and care. To the extent permitted by law, and except as expressly stated in these terms or your agreement, the Service is provided without further warranties, including any implied warranty that it will be uninterrupted, error-free, or fit for a particular purpose.

12. Limitation of liability

To the extent permitted by law, neither party is liable for indirect or consequential loss, lost profits, or lost revenue. Our aggregate liability arising out of or in connection with the Service is limited to the fees paid by the customer in the twelve months preceding the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law, including for wilful misconduct.

13. Term and termination

Either party may terminate for material breach that is not cured within thirty days of written notice. Customers may terminate at the end of a billing period as set out in their agreement. On termination we make your data available for export for a defined period, then delete it in accordance with the DPA and our retention practices.

14. Confidentiality

Each party will protect the other's non-public information with the same care it applies to its own, and use it only to perform under these terms. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

15. Changes to these terms

We may update these terms. If a change is material for customers, we notify the administrative contact before it takes effect. Continued use after the effective date means the updated terms apply.

16. Governing law

These terms are governed by Dutch law, and the competent courts of the Netherlands have exclusive jurisdiction, unless your agreement states otherwise.