Everything a buyer normally has to ask on a call.
Including the awkward ones about certifications, company size and what happens if we disappear.
The product
What is Trivena, in one paragraph?
Trivena is a complete business suite. 18 applications covering finance, sales, stock, purchasing, manufacturing, projects, people, support, commerce, communication and your website, all running in one instance with one database, with 6 AI agents working inside it. You buy one thing instead of a stack, and the parts cannot disagree with each other because there are no parts.
Is this a suite of separate products bundled together?
No, and the distinction matters. It is one deployment sharing one database. A sales order writes stock and ledger entries in the same transaction. Bundles are separate products behind a single invoice, and they still need synchronisation between them.
Do we have to use all of it?
No. Switch on what you need and leave the rest dormant. Most companies start with three or four applications. The advantage is that the rest is already there, already holding your data, with no new vendor when you are ready.
Can we customise it?
Extensively, and mostly without code: fields, layouts, workflows, approval rules, print formats, roles and dashboards are configuration. Beyond that there is server-side scripting and a full REST API. Anything genuinely bespoke can be quoted.
Does it work in Dutch?
Yes, and in English, German, French and others. Language is per user, so your warehouse can work in Dutch while an international colleague works in English, in the same Site on the same records.
Is there a mobile app?
The interface is responsive and works properly on a phone for the things people actually do on a phone: approving, checking stock, logging time, answering a ticket. We would rather that work well than ship a second application that does less.
The AI agents
What do the agents actually do?
Each one is a specialist in a department. They read live records at the moment you ask, draft documents and replies, summarise, explain a number, spot what is drifting and propose the next action. They are useful because they can see the whole company, not a single application's slice of it.
Do the agents store our data?
No. Nothing from your business is retained after a request completes. There is no vector store of your records, no cached conversation history holding your figures, and no copy of your data anywhere in a model. Each request reads what it needs, produces its answer, and forgets.
Are our records used to train a model?
Never. Not for a shared model, not for your own model, not in an anonymised form. The agents are trained on how the applications work, not on what is in your Site. This is contractual, not just a policy statement.
Can an agent see something a person should not?
No. An agent runs with the permissions of the person who invoked it. If you cannot open the salary table, neither can the agent when you ask. Permission inheritance is enforced by the same layer that governs the interface.
Can an agent do something irreversible?
Not by default. Agents draft and propose; a person approves. You can loosen that for genuinely low-risk tasks, and every action an agent takes is written to the audit trail with the agent named as the actor.
What if an agent gets something wrong?
It will, occasionally, like any assistant. That is why the consequential paths require approval and why every answer is drawn from records you can open yourself. The agents cite what they used, so checking an answer takes seconds.
Pricing and contracts
How much does it cost?
Six published plans from 9 to 99 euro per month, excluding VAT. Every plan includes every application and every agent, with unlimited users. What differs is compute, database and file storage.
Really unlimited users?
Yes. Headcount is not an input to the price. Put the whole company in, including part-time and seasonal staff, plus every customer on the portal.
What happens when we outgrow a plan?
We contact you and move you up. No overage penalty, no interruption. Moving back down later works the same way.
Is there a contract lock-in?
Monthly plans are monthly. Annual agreements exist for companies that prefer them for budgeting. There is no exit fee and no charge for exporting your data.
What is not included in the plan price?
Migration, onboarding, training, bespoke configuration work and dedicated reserved capacity. All optional, all quoted fixed price before anything starts.
Do you offer a discount for non-profits or education?
Yes. Ask, and explain what you do. Our prices are low enough that this is a short conversation rather than a procurement exercise.
Data, security and compliance
Where is our data stored?
On our own infrastructure in Europe, in Germany and the Netherlands. It is not replicated outside the EU, and it is not copied into a third-party analytics platform.
Is our data mixed with other customers?
No. Each Site has its own database and its own file storage. Separation is at the storage level, not a filter applied to a shared table.
Are you GDPR compliant?
The platform is built for it: a data processing agreement, EU-only storage, per-record access control, export and erasure tooling, retention rules and a full audit trail. Compliance is a shared responsibility, so what you configure matters too.
Do you hold ISO 27001 or SOC 2?
Not yet, and we say so rather than implying otherwise. We operate to the practices those standards describe and will pursue certification as the company grows. If a certificate is a hard requirement for your procurement today, we are not yet the right vendor and would rather tell you now.
Can we get our data out?
At any time, in full, in open formats, including the database and every file, at no charge. Built deliberately, because a customer who cannot leave cannot really choose to stay.
What happens if Trivena disappears?
A fair question to ask a young company. Your export is always available and always current, the data is in standard formats, and continuity arrangements can be written into an agreement for larger customers. We would rather answer this than pretend nobody thinks it.
Getting started and moving
How do we try it?
A free trial Site with every application and every agent switched on, no card required. Load a slice of your real data rather than looking at a demo company, because a demo company always works.
How long does implementation take?
Two to four weeks for a small company with clean data, six to ten for a mid-sized company with stock and a parallel month end, longer for multi-entity or manufacturing. The migration page breaks that down honestly.
Can we move one department at a time?
Yes, and it is often the sensible route. Helpdesk and CRM first, then finance and stock at a period boundary. The suite works perfectly well with applications switched off.
What do you need from us?
One person who can decide on the chart of accounts, someone from each department that will use it, a month end you are willing to run twice, and an honest view of how clean your data is.
What is the most common reason a migration goes badly?
Skipping the parallel run to hit a date, and not asking one department what they need until week three. Both are avoidable and neither is technical.
The company
Who is behind Trivena?
Khadeem Smart, founder and chief architect, based in the Netherlands. He designed and built the platform: the applications, the agent layer, the provisioning system and the operations behind it.
How big is the company?
Small and deliberately honest about it. We do not publish invented customer counts or team sizes. What we will tell you on a call is exactly who does what, because you deserve to know who answers when something breaks.
Why should we trust a young company with our whole operation?
Partly because of how we have built it: your data is exportable in full at any moment, there is no lock-in, and the terms are readable. Partly because the alternative you are comparing us to is six vendors, none of whom will answer the phone as quickly. Judge us on the trial and on the migration assessment, both of which cost you nothing.
Are you the first to do this in the Netherlands?
We are the first Dutch company to put every application a business needs into one instance, with a specialist AI agent in every department, priced on usage rather than per seat. Individual pieces exist elsewhere. The combination does not.
Do you work with implementation partners?
Selectively. Accountants and consultants who genuinely know their clients' operations, rather than a reseller channel built to inflate a customer count.
Not answered here?
Send the question. It gets answered by someone who knows the system rather than by a form response, and if it is a good question it usually ends up on this page.