HELPDESK
Let customers help themselves.
A knowledge base and customer portal, so common questions get answered before they become tickets.
CAPABILITIES
Customer portal & knowledge, in detail.
Knowledge base
Publish articles and guides your customers can search.
Customer portal
Customers raise and track their own tickets.
Deflection
Suggest relevant articles while a customer is still typing a ticket.
AI reply suggestions
IN PROGRESSSuggested replies grounded in your knowledge base.
Run your company on Trivena.
Request access, or talk to us about what you're building. We'll help you find the right starting point.
Or email cloud@tynktech.nl