HELPDESK
Every ticket, on time.
Tickets with assignment, priorities, and SLA policies, so response and resolution targets are visible rather than aspirational.
IN THE PRODUCT
Ticketing & SLAs, on screen.
CAPABILITIES
Ticketing & SLAs, in detail.
Ticket management
Create, assign, and track tickets across teams and channels.
SLA policies
Response and resolution targets with clear visibility when one is at risk.
Assignment rules
Route tickets to the right team automatically.
Customer context
See a customer's orders and history from ERP and CRM on the ticket itself.
AI categorization
IN PROGRESSCategorize tickets automatically and detect duplicates.
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Request access, or talk to us about what you're building. We'll help you find the right starting point.
Or email cloud@tynktech.nl