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HELPDESK

Calls in the same workspace.

Trivena Telephony brings voice into the Helpdesk, with call connectivity and agent-assist patterns for support-heavy teams.

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CAPABILITIES

Telephony for support, in detail.

Call connectivity

Take and log calls from the agent workspace.

Call records on tickets

Calls attach to tickets and customer records automatically.

Agent assist patterns

Surface customer context while the call is still live.

Optional capability

Add telephony only if your team needs voice. Helpdesk works fully without it.

More in Trivena Helpdesk

Ticketing & SLAs

Every ticket, on time.

Customer portal & knowledge

Let customers help themselves.

AI in Helpdesk

Faster queues, calmer agents.

Run your company on Trivena.

Request access, or talk to us about what you're building. We'll help you find the right starting point.

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Or email cloud@tynktech.nl